Frequently Asked Questions
Everything you need to know about NUDE Glass craftsmanship and services.
What makes NUDE Glass unique compared to standard glassware?
All NUDE products are crafted from lead-free crystal glass, known for its exceptional clarity and durability. Our design philosophy, 'Simple is Beautiful,' focuses on minimalist aesthetics combined with high-performance functionality.
How should I care for my NUDE crystal glassware?
While many of our items are dishwasher safe, we recommend hand-washing with a soft sponge and mild detergent to maintain the brilliance of the crystal. Avoid sudden temperature changes to prevent thermal shock.
What is your shipping policy for fragile items?
We use specialized, reinforced eco-friendly packaging to ensure your glassware arrives safely. Orders are typically processed within 1-2 business days and shipped via premium carriers with full tracking.
What happens if my order arrives damaged?
If your items are damaged during transit, please contact our support team within 48 hours of delivery with photos of the packaging and the broken items. We will arrange a complimentary replacement immediately.
Do you offer international shipping?
Yes, NUDE Glass ships to a wide range of international destinations. Shipping costs and delivery times vary by region and will be calculated automatically at checkout.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene and safety reasons, we cannot accept returns on items that have been used or washed.